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Privacy Policy

At TOLIPO Ltd (trading as Dental Aesthetics), we’re committed to protecting, ensuring and respecting your privacy. This policy explains when, where and why we collect personal information from you as a user of this website, how we use it, the reasons under which we may disclose it to others and how we keep it secure.

For the purpose of the Data Protection Act 1998 (Act) / EU General Data Protection Regulation 2016 (GDPR), the data controller is TOLIPO Ltd (trading as Dental Aesthetics), Lezerea Vean, Crelly, Trenear, Helston, Cornwall TR13 0EU.

Any questions regarding this policy and our privacy practices should be sent by email to enquiries@dental-aesthetics.co.uk or by telephone 01326 554114. Alternatively, by writing to Dental Aesthetics, Lezerea Vean, Crelly, Trenear, Helston, Cornwall TR13 0EU.

Who we are?

TOLIPO Ltd is a UK supplier of dental supplies to dental professionals and patients. TOLIPO Ltd is a company incorporated in England and Wales (Company Reg No 09720340) with the registered name TOLIPO Ltd whose registered address is Lezerea Vean, Crelly, Trenear, Helston, Cornwall TR13 0EU. The registered VAT number is 155665192.

How do we obtain information from you?

We obtain information about you when you enquire about our products or services or place an order for them. We also collect information when you voluntarily complete customer surveys or provide feedback. This information can be collected via our website, email, and telephone or other written communications. Website usage information is collected using Cookies.

What type of information is collected from you?

The personal information that we collect might include your company name (where applicable), address, your name and job title as well as contact information such as email address, telephone number and fax number.

Your IP address, web browser type and information regarding what pages are accessed and when may be collected automatically.

How is your information used?

We may process personal information if you have previously consented or for certain legitimate business purposes, which include some or all of the following:

- process a quote / order you have requested;

- where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers

- to enhance security of our networks and information systems

- to better understand how people interact with websites

- to provide postal communications which we think will be of interest to you

- to determine the effectiveness of promotional campaigns and advertising

- process a job application

Retention & Deletion

TOLIPO Ltd retains your information while you / your company remain an active client, unless you ask us to delete your information.

If you stop being an active client we will still retain your information unless you request that your details be deleted; however we will only contact you if you have provided us with consent or we believe the information we intend to send to you could be of 'legitimate interest'  to you or your company.

If you have signed up to receive our newsletter / requested information from us, we will retain your

information until you request to be removed / deleted.

Subject to applicable law, TOLIPO Ltd may retain information after account deletion:

- If there is an unresolved issue relating to your account, such as an outstanding invoice on your account.

- TOLIPO Ltd may also retain certain information if necessary for its legitimate business

interests, such as fraud prevention.

- If we are required to by applicable law.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Links to other Websites: This website may from time to time provide links to other websites. Our privacy policy does not extend to your use of such websites as we have no control over such websites and are not responsible for their content. Therefore we advise that you refer to their privacy policy or statement prior to using them. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if

we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

What are my choices?

You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing information from us about our products and services, then you can select your choice/s by ticking the relevant box/s situated on the Enquiries - Contact Us Form which we collect information.

We will not contact you for marketing purposes by email, phone or text message unless you have­­ given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time as well as request to be forgotten by contacting us by email: enquiries@dental-aesthetics.co.uk or telephone on 01326 554114.

How can I access and update my information?

If you change any of your personal information, or any of the information is inaccurate or out of date, please email us at enquiries@dental-aesthetics.co.uk or write to us at: Lezerea Vean, Crelly, Trenear, Helston, Cornwall TR13 0EU.

You can find out if we hold any personal information about you by making a “data subject access request” under GDPR 2016. If we hold information about you we will:

- give you a description of it;

- tell you why we are holding it;

- tell you who it could be disclosed to; and

- let you have a copy

Any formal subject access request should be made in writing to the address Lezerea Vean, Crelly, Trenear, Helston, Cornwall TR13 0EU. This will be provided Free of Charge. However we may charge a reasonable fee for repetitive, unfounded, or excessive requests or additional copies.

Your Rights as a Data Subject

Right to Rectification - the right to request the controller rectify inaccurate personal data.

Right to Object - the right to object to processing based on either public interests or

legitimate interests. Processing must stop, unless the controller demonstrates compelling grounds for continuing the processing or that the processing is necessary in connection with the controller’s legal rights.

Right to Object to Direct Marketing

Right to be Forgotten - the right to have the controller erase personal data without undue delay. Contingent on the occurrence of one of the following:

o      The data is no longer necessary;

o      The data subject withdraws consent (and consent is the legal basis for processing);

o      Controller has no overriding grounds for continuing processing against the objectification;

o      Processing was unlawful;

o      Erasure is necessary with EU or national law.

Right to Restrict Processing - the right to have the controller restrict processing if:

o      The accuracy of the data is contested;

o      Processing is unlawful;

o      The controller no longer needs the data for its original purpose, but needs it for legal purposes;

o      Erasure is pending.

-      Right of Data Portability - the right to receive a copy of your data in a commonly used machine

readable format for transfer to another controller. This will either be in .xls or .csv format.

Security Precautions in Place at TOLIPO Ltd.

Date Security is of great importance to TOLIPO Ltd and to protect your data we have put in place suitable physical, electronic and managerial procedures to ensure that it is treated securely.

We strive to protect your personal information but we cannot guarantee the security of any information you transmit to us over the Internet, and you do so at your own risk.

Profiling - We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information that is relevant to you.

Use of ‘Cookies’

Like many other websites, TOLIPO Ltd’s website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual i.e. we use cookies to store your country preference. ’Cookies’ helps us to improve our website and deliver a better, more personalised service. It is possible to turn off Cookies by setting your browser preferences.

Transferring your information outside of Europe.

As part of the services offered to you through this websites, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, this may happen if you have requested we register, on your behalf, your dental appliance with the material manufacturer who’s servers are located in a country outside of the EU.

These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. In the case that we do transfer you information outside of the EU, we will take steps to ensure that the appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in the policy.

If you use our services while you are outside the EU, your information may be transferred outside

the EU in order to provide you with those services.

Review of This Policy

We keep this Policy under regular review. This policy was last updated May 2018.